Hybrid Cloud: Infrastructure (SHORE)
The service provides secure, scalable, on-demand cloud-based computing resources with self-service interface and offers individual, self-managed virtual machines hosted on our private cloud platform using either Windows or Linux.
Users are provided with automated, self-service access to the virtual compute, primary storage and network components through a unified platform (based on HPE Morpheus) that is capable of seamlessly extending across the University’s on-premises private cloud and into public cloud platforms. Please note the integration with public cloud platforms is not available yet and is on the roadmap.
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Service Type
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Customer |
|---|---|
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
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The level of user activity at this point in the academic year.
Business activity level
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Busy |
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The regular period during which routine maintenance could take place.
Maintenance window
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Tuesday (07:00 - 09:00) |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support Contact |
Service Desk
01865 (6)12345
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|---|---|
| Support Hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours Support | |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Rendell, Samuel |
| Service Owner |
Spare, Jemima
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| Product Owner |
Kieffer, Matt
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| Service Manager |
Kieffer, Matt
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* except bank holidays and University closure days
How do I...?
Raise a support call
Request training
Request Access
More information
Charges
Charges are applicable for: UAS, departments, colleges.
Charges apply as per service charges page: https://www.it.ox.ac.uk/charges