Hybrid Cloud: Infrastructure (SHORE)

The service provides secure, scalable, on-demand cloud-based computing resources with self-service interface and offers individual, self-managed virtual machines hosted on our private cloud platform using either Windows or Linux.

Users are provided with automated, self-service access to the virtual compute, primary storage and network components through a unified platform (based on HPE Morpheus) that is capable of seamlessly extending across the University’s on-premises private cloud and into public cloud platforms. Please note the integration with public cloud platforms is not available yet and is on the roadmap.

  • Tanzu provides an additional option for running modern, container-based applications using Kubernetes. It offers a managed platform for deploying and operating container workloads, reducing the complexity of cluster management while supporting scalable, resilient applications hosted on the SHORE private cloud.

    • Service Type
    		 Customer
    What's this?
    The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
    Lifecycle status
    		 Live
    What's this?
    The level of user activity at this point in the academic year.
    Business activity level
    		 Busy
    What's this?
    The regular period during which routine maintenance could take place.
    Maintenance window
    		 Tuesday (07:00 - 09:00)
    What's this?
    Would making a change to the service today present too high a risk to the University?
    Restricted change period
    		 No

    Getting help

    Support Contact
    Service Desk
    01865 (6)12345
    Support Hours 08:30 - 17:00, Mon - Fri*
    Out-of-hours Support
    Portfolio Committee Technology Portfolio
    Service Sponsor Rendell, Samuel
    Service Owner
    Spare, Jemima
    Product Owner
    Kieffer, Matt
    Service Manager
    Kieffer, Matt

    * except bank holidays and University closure days

    How do I...?

    Raise a support call

    via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
    Raise a support call

    Request training

    Standard documentation available. Custom support may be available upon request and charges may apply
    cloud-support@it.ox.ac.uk

    Request Access

    Queries regarding service offerings, uptake and access to be raised with the service team
    cloud-support@it.ox.ac.uk

    More information

    Service Level Agreement

    Charges

    Charges are applicable for: UAS, departments, colleges.

    Charges apply as per service charges page: https://www.it.ox.ac.uk/charges

    Related Services