Customer Relationship Management Service (Halo)
A service for the collegiate University that delivers products such as Case Management, Marketing & Events, and Development, which will allow users to better understand the individuals in the communities they interact with.
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Service Type
|
Customer |
|---|---|
|
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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New |
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The level of user activity at this point in the academic year.
Business activity level
|
Busy |
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The regular period during which routine maintenance could take place.
Maintenance window
|
( - ) |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support Contact |
Service Desk
01865 (6)12345
|
|---|---|
| Support Hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours Support | |
| Portfolio Committee | Portfolio to be determined |
| Service Sponsor | Heaton, Natasha |
| Service Owner |
Heaton, Natasha
|
| Product Owner |
Heaton, Natasha
|
| Service Manager |
Heaton, Natasha
|
* except bank holidays and University closure days