Intune - Shared Device Management

Service offering a unified device management platform for the University of Oxford, ensuring secure and compliant oversight across all Units. (ITSS from departments and colleges who adopt the service are termed as “Units”). The service is deployed on Microsoft Intune, operating under a single Microsoft Entra ID tenant with a “one tenant, multi-unit” model, with scope tags and RBAC allowing IT teams to manage only their own Unit’s devices. The University supplies the core Intune system, while departments manage daily device and application tasks for their users.

Only "Unit" Admins to raise support requests with the Intune Platform Administration team. Other users to contact their local ITSS for support.

Service Type	Customer
What's this? The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed Lifecycle status	New
What's this? The level of user activity at this point in the academic year. Business activity level	Less Busy
What's this? The regular period during which routine maintenance could take place. Maintenance window	( - )
What's this? Would making a change to the service today present too high a risk to the University? Restricted change period	No

Getting help

Support Contact	Intune Platform Administration
Support Hours	09:00 - 17:00, Mon - Fri*
Out-of-hours Support
Portfolio Committee
Service Sponsor	Rendell, Samuel
Service Owner	Spare, Jemima
Product Owner	Freeman, David
Service Manager	Freeman, David