Wireless
IT Services provides the central infrastructure to allow departments and colleges to provide a standard set of wireless services. Members of the University can connect to the wireless network using eduroam or OWL. Visitors to the University can connect using the OWL Visitor service. A service end-point is offered to ITSS wishing to integrate with the central OWL/eduroam service.
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Service Type
|
Customer |
|---|---|
|
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
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The level of user activity at this point in the academic year.
Business activity level
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Busy |
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The regular period during which routine maintenance could take place.
Maintenance window
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(07:00 - 09:00) |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support Contact |
Service Desk
01865 (6)12345
|
|---|---|
| Support Hours | 09:00 - 17:00, Mon - Fri* |
| Out-of-hours Support | |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service Owner |
James, Alistair
|
| Product Owner | |
| Service Manager |
Saunders, Andy
|
* except bank holidays and University closure days
How do I...?
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
More information
Charges
Free to Oxford users.