Telephony and unified communications (Chorus)
Telephony, Voicemail and Contact Centre.
Update 23/06/2026: Service put on Notice with EoL 31/07/2026. Chorus users are being migrated to Teams Phone - refer to the link provided under Related Service (bottom of the page)
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Service Type
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Customer |
|---|---|
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Notice |
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The level of user activity at this point in the academic year.
Business activity level
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Less Busy |
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The regular period during which routine maintenance could take place.
Maintenance window
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Tuesday (07:00 - 09:00) |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support Contact |
Service Desk
01865 (6)12345
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|---|---|
| Support Hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours Support | For critical extensions only |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Rendell, Samuel |
| Service Owner |
Mackie, Chris
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| Product Owner | |
| Service Manager |
MacLennan, Kenny
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* except bank holidays and University closure days
How do I...?
Raise a support call
Via the 'Report a Telephony Problem' Service Request or call 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Charges are applicable for: academics, UAS, departments, colleges.
See Billing links above